You must be 18 years old or use our SHOP.
How to contact us
PIP PAC is one of several projects managed by the Gay Men’s Health Collective. We have a contact page on this and emails are usually answered within 2 hours. Please remember, we are a group of volunteers with no paid staff so bear with us if you don’t get an ‘instant’ response. You can also write to us at: 61 Mansell Street, London E1 8AN but post is not being collected regularly until Spring 2022.
When we are open
We have no opening hours as such but set aside time weekly to assemble packs and process orders.
Do I need to create an account to place an order?
How do I pay for my order?
We accept PayPal and other major debit and credit cards. We do not accept payment by cheque, postal order or cash. Your payment receipt will read: GMHC.
How long will my order take?
We aim to despatch orders daily at 4pm, Mon-Fri. Orders received after this time will be despatched the following working day. We only deliver in the United Kingdom.
Packs are sent in discreet packaging with no indication as to what is inside or where the item was bought.
All credit and debit card payments are handled by PayPal, a third party secure payment service provider. Your purchase will display as PIP PAC on your statement. All transactions are SSL protected. It is a crime to use a false name or a known invalid credit card to order.
Should you wish to cancel your order prior to despatch, please contact us on the same day you placed the order.
TERMS & CONDITIONS
The owner of this website is the Gay Men’s Health Collective (GMHC), a volunteer-run organisation. You can write to us at: GMHC, 61 Mansell Street, London E1 8AN. You have the sole responsibility for all actions you undertake on this website. We will NOT pass your personal details or payment information on to any third party. You undertake that all details provided for the purchase of our packs are legal and correct and that any debit/ credit card used is your own and there are sufficient funds to cover the cost of goods ordered. If there are any changes in the above details it is your responsibility to inform us as soon as possible.
We accept no liability for any errors or omissions on our website. We reserve the right to change information, prices and descriptions of products at any time. We will do our best to correct errors and omissions as soon as possible after being notified of them. We are not responsible for the content of externally linked internet sites. All packs will be sent to the delivery address given by you and stated in the order confirmation. We have no liability for any delay in the delivery of products ordered to the extent that the delay is due to any event outside our reasonable control.
We strive to offer quality products that have been sourced from suppliers in the UK. If you receive a product that is incomplete or incorrect, contact us for a credit. You must include the reason for the item’s return to ensure that your query is dealt with efficiently. Please return packs to us unused, properly packaged and in the original packaging where possible. Your statutory rights are not affected.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect as little information as we possibly need to process orders. Personal information collected from you may include your name, payment processing information, postal address, email address, landline or mobile telephone number, delivery details as well as other non-sensitive personal information. We do this for payment processing and so we can respond to your enquiries. We only store this information where we are required to do so by law, and for the exercise or defence of legal claims.
Website usage and cookies
A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. Most browsers accept cookies automatically, but you can alter the settings of your browser to prevent automatic acceptance. You can obtain further information about third-party privacy policies or disable their cookies by visiting their websites.
Security of personal information
Payments made via our website are processed in a secure environment using software provided by other reputable third-party providers.
We will only disclose personal information about you to third parties for processing purposes associated with payment processing, the supply of packs, for website administration, or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law. These third parties are contractually bound only to use personal information to perform the services that we hire them to provide.
Access to personal information
You may access the information we hold about you by contacting us through our contact form or writing to us at GMHC, 61 Mansell Street, London E1 8AN.
Last updated: May 2019